At Szokz, we stand behind our high-performance gear. If you are not completely satisfied with your purchase, we offer a 30-day return window under the following conditions:
1. THE 30-DAY WINDOW
You have 30 calendar days from the date of delivery to return your item.
- The countdown begins on the day the tracking information confirms that the package was delivered to your address.
- The item must be postmarked and sent back to us within this 30-day period. Returns sent after this window will not be accepted and will be returned to the sender at their own expense.
2. CONDITION FOR RETURN (HYGIENE)
Due to the nature of performance compression wear and our hygiene standards, we can only accept returns that meet the following criteria:
- Unworn and unwashed: socks must not have been worn, even for a trial run.
- Original packaging: items must be in their original packaging with all labels and tags attached.
- Resalable condition: the item must be free of hair, dust, odours (such as perfume or detergent) and any other signs of use.
- Right of refusal: Szokz reserves the right to refuse a refund if the goods are returned in a condition that renders them non-resalable.
3. RETURN POSTAGE AND SHIPPING
- Customer responsibility: the cost of return shipping is the sole responsibility of the customer. Szokz does not provide pre-paid return labels.
- Risk of loss: we strongly recommend using a tracked and insured shipping service. Szokz is not responsible for returns that are lost, damaged or stolen in transit.
- Proof of postage: please retain your proof of postage until your refund has been fully processed.
4. HOW TO INITIATE A RETURN
To ensure that your refund is processed accurately, please follow these steps:
- Email support@szokz.co.uk with your order number and the reason for the return.
- Our team will provide you with the correct return address.
- Include your original packing slip, or a note with your name and order number, inside the package.
5. REFUND PROCESSING
Once your return has been received and inspected:
- We will notify you by email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 5 to 10 business days.
- Please note: the original shipping charges paid at the time of purchase are non-refundable.
EXCLUSIONS
- Sale items: items bought at any price, including sale and discounted prices, can be returned on the same terms as full-price items.
- Worn gear: any socks that show signs of use, sweat or washing will be rejected.
